AI agents on WhatsApp
First-line customer service for small businesses, in the owner’s own tone.
The agent answers right away, at any hour. It answers questions from the business’s knowledge base (products, list prices, lead times and terms), understands text and voice messages, asks for what a quote needs and hands the conversation to a person with a ready summary.
How a conversation goes
- The customer writes or sends a voice messageOn the business’s own WhatsApp, at any hour.
- The agent answers from the business’s knowledge baseIt clears up questions and asks only for what the quote still needs.
- A person takes over with a ready summaryThe owner gets who it is, what they want and what is left to decide.
What the agent never does
- Negotiate or give discounts
- Close a sale or give a final price
- Make up what is not in the knowledge base
- Seasonal notices that expire on their own date
- Automated tests before every content change
- Costs tracked customer by customer
- Today
- Hi! Do you make cakes for 20 people?
- 0:14
- We do! I heard your voice message: it’s for Saturday, with chocolate fudge filling. The 20-slice cake starts at R$ 140 on our price list. Would you rather pick it up or have it delivered?
- Delivered, please. I’m in Ponta Negra.
- Noted. I’ll pass this to Carla to confirm the date and the delivery fee. She’ll message you shortly.
- Conversation handed over to Carla
Summary Carla receives
- Customer
- Júlia, Ponta Negra
- Order
- Cake for 20 people, chocolate fudge filling
- When
- Saturday, home delivery
- Price list
- From R$ 140
- To decide
- Confirm date and delivery fee
